The key to managing IT services

IT Infrastructure Library (ITIL), a cohesive best practice framework, is the most widely accepted approach to IT service management in the world. Tribune's ITIL toolkit is a set of processes and documentation that bring together our experience within the IT Infrastructure industry since 1993. Tribune specifically designed a fast-track integration pack that combines large IT management projects with varied industry experience to help guide you through the ITIL minefield.

Main Features

• Reduction in efforts of developing ITIL compliant processes
• Combination of Tribune's ITIL knowledge and 15 years project experience
• Phased implementation
• Key Performance Indicators (KPIs) defined for each service
• Easy to use web based interface
• Professional process mapping tool to assist in development of ITIL processes

Package Contents

• Process Expert® Professional licence
• Process Expert® Professional maintenance and support service
• ITIL process templates, day-to-day operations and service management
• ITIL templates and documentation, roles, responsibilities, procedures and templates
• Web based interface and database, pre-defined links and administrative features to edit
• ITIL Key Performance Indicators
• Installation and training

Additional Services Available

• ITIL skilled resources
• Project management, reviews and audits
• ITIL implementation
• Project management

For further information, please contact us.